- Order Online
- Order by Phone
- Return Policy
- Manufacturer Defects
- Changing/Adding to Existing Order
- Canceling Order
- Sales Tax
- Gift Certificates
- Price Match Policy
- Price Adjustment Policy
- Order online and make payments with Visa, Mastercard, Discover, American Express or Please note due to credit card company approval procedures, you could incur pending charges if billing information is inaccurate.
- In order to provide a safe shopping experience, we may occasionally email you a request for billing verification.
- Looking for more payment options? Want to buy now and pay later? Login to Paypal and use Paypal Credit. No Payments + No Interest if paid in full in 6 months when you spend $99 or more. Apply today! This option is not offered through Nicki's Diapers, but through Paypal.
ORDER BY PHONE
- We are happy to accept phone orders. Please phone us 608-235-3425. If you get the voicemail, please leave your:
- Phone number
- Best time to call
- Someone will get back to you to take your order as soon as possible.
Take advantage of our unique program where you can try cloth diapers for 15 days with no risk! Click banner below for details.
STANDARD RETURN POLICY
- You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date for a full refund (less shipping).
- Please complete our Return/Exchange Form. This completed form MUST accompany all returns/exchanges.
- If free shipping was applied to the original order, the actual cost of shipping will be deducted from the purchase price. Free shipping applies to items kept - we do this as we do not mark up our products to offer free shipping on your initial order and do not charge a restocking fee. In order for us to continue to offer free shipping, if a product is returned we deduct our original shipping costs. NEW If you decide to do an exchange or receive store credit we will not retain any shipping costs!!
For example, if you purchase a $20.00 diaper cover and you receive free shipping (the actual postage cost was $3.80). You return the diaper cover for a refund. You will receive $16.20 via the way you paid ($20.00-$3.80 the free shipping cost). HOWEVER, if you would either exchange the diaper cover or request store credit the full $20.00 would be applied to your exchange or given in store credit. In both cases, you would be responsible for the cost of shipping the product you want to return or exchange back to us.
- Usually returns are handled within a couple of days of us receiving them but please do allow up to 2 weeks for processing.
- Please send Return/Exchange Form and item to:
|115 W Bartges, Suite 401|
Akron, OH 44311
*You must include the entire address.
- We stand behind our products and are confident that you will be happy with our products.
- Breastpumps, Breast pump Accessories, Bottles, and Bottle Accessories cannot be returned for the health and safety of our customers.
- NEW 15 Day Wash? Try...Wash...Love...or Return! Click here for details.
Manufacturer defects are errors with a product that happened during manufacturing.
Most manufacturers require their defective items be handled directly through them. Please contact us and we will give you the manufacturer's contact information. Or click here to find more information.
CHANGING/ADDING TO EXISTING ORDER
- Nicki's Diapers ships very quickly so changes or additions to an existing order are not possible. Please refer to our return policy for items ordered in error.
- If you would like to order additional items, please place another order online. We will do our very best to combine the two orders and ship them together. Please note that additional orders must be placed the same day by 2:00 pm CST in order to combine orders to qualify for free shipping or to upgrade to the next level of free gift. Please note that combining orders is not always possible.
- Nicki's Diapers ships very quickly so once your order is placed you cannot cancel your order. If an exception is made, there will be a 10% restocking fee. Please refer to our return policy for items ordered in error.
- Nicki's Diapers will not sell, trade, or rent your personal information. All information that you provide to us will be used to process your order or to send you updates on sales and promotions.
- Sales tax is charged as applicable based on your shipping address.
- Gift Certificates are available!
PRICE MATCH POLICY
- We strive to have the best prices on the products that you love. If you find a product that we sell in stock and available at a better price elsewhere then please contact us for a price match. Some exclusions apply, please contact us for details at [email protected]!
PRICE ADJUSTMENT AND PROMOTIONS POLICY
- We frequently run sales, limited time discounts, bonus reward point windows, free gifts with purchase, and other promotions. We encourage you to take advantage of our sales promotions as frequently as you are able to! All sales and promotions are valid only during the dates and times advertised. We are unable to offer price adjustments or other credits on orders placed outside of the promotion time period. If you have any questions about this policy please contact us at [email protected]!