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Return Policy

NEW RETURN POLICY

Take advantage of our unique program where you can try cloth diapers for 15 days with no risk!  Click banner below for details.

 

Standard Return Policy

Return/Exchange Form
  • You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date for a full refund (less shipping). 

  • Sale / Clearance / Gently Used Items are NOT eligible for return, with the exception of unused Imagine Baby Products and Nicki's Diaper Brand products.

  • All products purchased from our Gently Used Section are final sale and cannot be returned.

  • Please complete our Return/Exchange Form.  This completed form MUST accompany all returns/exchanges.

  • If free shipping was applied to the original order, the actual cost of shipping will be deducted from the purchase price.  Free shipping applies to items kept - we do this as we do not mark up our products to offer free shipping on your intital order and do not charge a restocking fee.  In order for us to continue to offer free shipping, if a product is returned we deduct our original shipping costs. 

  • If you decide to do an exchange or receive store credit we will not retain any shipping costs!!
    For example, if you purchase a $10.00 diaper cover and you receive free shipping (the actual postage cost was $1.30).  You return the diaper cover for a refund.  You will receive $8.70 via the way you paid ($10.00-$1.30 the free shipping cost).  HOWEVER, if you would either exchange the diaper cover or request store credit the full $10.00 would be applied to your exchange or given in store credit.

  • Usually returns are handled within a couple of days of us receiving them but please do allow up to 2 weeks for processing.  

  • Please send Return/Exchange Form and item to:

Nicki's Diapers
215 Industrial Dr.
New Glarus, WI  53574

*You must include the entire address.

  • We stand behind our products and are confident that you will be happy with our products.

  • Breastpumps (except Hygeia), Breast pump Accessories, Bottles, and Bottle Accessories cannot be returned for the health and safety of our customers.

  • NEW  15 Day Wash™ Try...Wash...Love...or Return!  Click here for details.

 

MANUFACTURER DEFECTS

  • Manufacturer defects are errors with a product that happened during manufacturing. 

  • Most manufacturers require their defective items be handled directly through them.  Please contact us and we will give you the manufacturer's contact information.