If free shipping was applied to the original order, the actual cost of shipping will be deducted from the purchase price. Free shipping applies to items kept - we do this as we do not mark up our products to offer free shipping on your intital order and do not charge a restocking fee. In order for us to continue to offer free shipping, if a product is returned we deduct our original shipping costs. NEW If you decide to do an exchange or receive store credit we will not retain any shipping costs!!
For example, if you purchase a $10.00 diaper cover and you receive free shipping (the actual postage cost was $1.30). You return the diaper cover for a refund. You will receive $8.70 via the way you paid ($10.00-$1.30 the free shipping cost). HOWEVER, if you would either exchange the diaper cover or request store credit the full $10.00 would be applied to your exchange or given in store credit.
Usually returns are handled within a couple of days of us receiving them but please do allow up to 2 weeks for processing.