NEW RETURN POLICY
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Standard Return PolicyReturn/Exchange Form
- You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date for a full refund (less shipping).
- Sale / Clearance / Gently Used Items are NOT eligible for return, with the exception of unused Imagine Baby Products and Nicki's Diaper Brand products.
- All products purchased from our Gently Used Section are final sale and cannot be returned.
- Please complete our Return/Exchange Form. This completed form MUST accompany all returns/exchanges.
- If free shipping was applied to the original order, the actual cost of shipping will be deducted from the purchase price. Free shipping applies to items kept - we do this as we do not mark up our products to offer free shipping on your intital order and do not charge a restocking fee. In order for us to continue to offer free shipping, if a product is returned we deduct our original shipping costs.
- If you decide to do an exchange or receive store credit we will not retain any shipping costs!!
For example, if you purchase a $10.00 diaper cover and you receive free shipping (the actual postage cost was $1.30). You return the diaper cover for a refund. You will receive $8.70 via the way you paid ($10.00-$1.30 the free shipping cost). HOWEVER, if you would either exchange the diaper cover or request store credit the full $10.00 would be applied to your exchange or given in store credit.
- Usually returns are handled within a couple of days of us receiving them but please do allow up to 2 weeks for processing.
- Please send Return/Exchange Form and item to:
|215 Industrial Dr.|
|New Glarus, WI 53574
*You must include the entire address.
- We stand behind our products and are confident that you will be happy with our products.
- Breastpumps (except Hygeia), Breast pump Accessories, Bottles, and Bottle Accessories cannot be returned for the health and safety of our customers.
- NEW 15 Day Wash™ Try...Wash...Love...or Return! Click here for details.
Manufacturer defects are errors with a product that happened during manufacturing.
Most manufacturers require their defective items be handled directly through them. Please contact us and we will give you the manufacturer's contact information.