Return Policy

  • You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date for a full refund (less shipping). 

  • Sale / Clearance / Gently Used Items are NOT eligible for return, with the exception of unused Imagine Baby Products and Nicki's Diaper Brand products.

  • All products purchased from our Gently Used Section are final sale and cannot be returned.

  • Please complete our Return/Exchange Form.  This completed form MUST accompany all returns/exchanges.

  • If free shipping was applied to the original order, the actual cost of shipping will be deducted from the purchase price.  Free shipping applies to items kept - we do this as we do not mark up our products to offer free shipping on your intital order and do not charge a restocking fee.  In order for us to continue to offer free shipping, if a product is returned we deduct our original shipping costs. 

  • If you decide to do an exchange or receive store credit we will not retain any shipping costs!!
    For example, if you purchase a $10.00 diaper cover and you receive free shipping (the actual postage cost was $1.30).  You return the diaper cover for a refund.  You will receive $8.70 via the way you paid ($10.00-$1.30 the free shipping cost).  HOWEVER, if you would either exchange the diaper cover or request store credit the full $10.00 would be applied to your exchange or given in store credit.

  • Usually returns are handled within a couple of days of us receiving them but please do allow up to 2 weeks for processing.  

  • Please send Return/Exchange Form and item to:
  • Nicki's Diapers
    215 Industrial Dr.
    New Glarus, WI  53574

    *You must include the entire address.

    • We stand behind our products and are confident that you will be happy with our products.

    • Breastpumps (except Hygeia), Breast pump Accessories, Bottles, and Bottle Accessories cannot be returned for the health and safety of our customers.

    • NEW  15 Day Washâ„¢ Try...Wash...Love...or Return!  Click here for details.



    • Manufacturer defects are errors with a product that happened during manufacturing. 

    • Most manufacturers require their defective items be handled directly through them.  Please contact us and we will give you the manufacturer's contact information.