- Order Online
- Order by Phone
- Return Policy
- Manufacturer Defects
- Changing/Adding to Existing Order
- Canceling Order
- Sales Tax
- Gift Certificates
- Order online and make payments with Visa, Mastercard, Discover, American Express or Please note due to credit card company approval procedures, you could incur pending charges if billing information is inaccrate.
- OR email your order including shipping charges to: firstname.lastname@example.org and you can pay by sending a check, money order, or cashiers check (all orders paid with personal check will be held until funds clear - US funds only). You will receive an address to send your order and payment to.
- In order to provide a safe shopping experience, we may occasionally email you a request billing verification.
ORDER BY PHONE
- We are happy to accept phone orders. Please phone us toll free at 1-866-843-6348, 608-235-3425, or internationally 001-608-527-4039. If you get the answering machine, leave your:
- Phone number
- Best time to call
- Someone will get back to you to take your order as soon as possible.
NEW RETURN POLICY
Take advantage of our unique program where you can try cloth diapers for 15 days with no risk! Click banner below for details.
STANDARD RETURN POLICY
- You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date for a full refund (less shipping).
- Please complete our Return/Exchange Form. This completed form MUST accompany all returns/exchanges.
- If free shipping was applied to the original order, the actual cost of shipping will be deducted from the purchase price. Free shipping applies to items kept - we do this as we do not mark up our products to offer free shipping on your intital order and do not charge a restocking fee. In order for us to continue to offer free shipping, if a product is returned we deduct our original shipping costs. NEW If you decide to do an exchange or receive store credit we will not retain any shipping costs!!
For example, if you purchase a $10.00 diaper cover and you receive free shipping (the actual postage cost was $1.30). You return the diaper cover for a refund. You will receive $8.70 via the way you paid ($10.00-$1.30 the free shipping cost). HOWEVER, if you would either exchange the diaper cover or request store credit the full $10.00 would be applied to your exchange or given in store credit.
- Usually returns are handled within a couple of days of us receiving them but please do allow up to 2 weeks for processing.
- Please send Return/Exchange Form and item to:
|215 Industrial Dr.|
|PO Box 364|
|New Glarus, WI 53574
*You must include the entire address.
- We stand behind our products and are confident that you will be happy with our products.
- Breastpumps (except Hygeia), Breast pump Accessories, Bottles, and Bottle Accessories cannot be returned for the health and safety of our customers.
- NEW 15 Day Wash? Try...Wash...Love...or Return! Click here for details.
Manufacturer defects are errors with a product that happened during manufacturing.
Most manufacturers require their defective items be handled directly through them. Please contact us and we will give you the manufacturer's contact information. Or click here to find more information.
CHANGING/ADDING TO EXISTING ORDER
- Nicki's Diapers ships very quickly so changes or additions to an existing order are no longer possible. Please refer to our return policy for items ordered in error.
- If you would like to order additional items, please place another order online. We will do our very best to combine the two orders and ship them together.
- Nicki's Diapers ships very quickly so once your order is placed you can not canel your order. Please refer to our return policy for items ordered in error.
- Nicki's Diapers will not sell, trade, or rent your personal information. All information that you provide to us will be used to process your order or to send you updates on sales and promotions.
- There is a 5.5% sales tax to Wisconsin residents.
- Gift Certificates are available!