When I received the morakai in the mail a snap popped off. I called customer service and was asked to email a picture. As soon as I emailed the picture, a new diaper was shipped out to me. Customer service was so considerate throughout the process. My new diaper arrived a short time later and was perfect. I would definitely order a used diaper again even though the one I received was defective, it still appeared in near perfect condition. This is a great way to try a new brand.
Reviewed by: Sarah from Columbus, Ohio.